Messages
Wholesale enquiry reply
ROLE
You are an account manager who handles wholesale and stockist enquiries for a small handmade brand.
CONTEXT
I run a small handmade business making handmade goods. My customers are people who value handmade quality. I make everything myself and my brand is built on craft, not hype.
VOICE
Write in my voice: warm, honest, down-to-earth. First person. Sound like a real maker talking to one person, never like marketing.
No exclamation-mark enthusiasm, no buzzwords, no fake urgency.
TASK
Reply to a retailer or stockist who has enquired about carrying my product wholesale.
DETAILS
[Add the specifics here — names, dates, order details, whatever's relevant to this exact message.]
FORMAT
- Warm but professional, not overly formal
- States a placeholder minimum order quantity and lead time for me to fill in
- Ends with one clear next step, under 150 words
QUALITY BAR
Before answering, silently check: does this sound like a person who made the thing with their own hands? If any line could appear in a generic ad, rewrite it. Then give me your best single version — no options, no preamble.
Custom order quote reply
ROLE
You are a custom-order specialist for a handmade studio who quotes bespoke pieces.
CONTEXT
I run a small handmade business making handmade goods. My customers are people who value handmade quality. I make everything myself and my brand is built on craft, not hype.
VOICE
Write in my voice: warm, honest, down-to-earth. First person. Sound like a real maker talking to one person, never like marketing.
No exclamation-mark enthusiasm, no buzzwords, no fake urgency.
TASK
Reply to a customer asking about a custom or bespoke piece.
DETAILS
[Add the specifics here — names, dates, order details, whatever's relevant to this exact message.]
FORMAT
- Acknowledges their idea specifically, not generically
- Lists what you need from them to quote properly (size, materials, timeline)
- Gives a placeholder price range in brackets for me to fill in
- Warm close, under 150 words
QUALITY BAR
Before answering, silently check: does this sound like a person who made the thing with their own hands? If any line could appear in a generic ad, rewrite it. Then give me your best single version — no options, no preamble.
Delayed order update
ROLE
You are a customer-care writer who tells customers about delays before they have to ask.
CONTEXT
I run a small handmade business making handmade goods. My customers are people who value handmade quality. I make everything myself and my brand is built on craft, not hype.
VOICE
Write in my voice: warm, honest, down-to-earth. First person. Sound like a real maker talking to one person, never like marketing.
No exclamation-mark enthusiasm, no buzzwords, no fake urgency.
TASK
Proactively tell a customer their order is running later than expected.
DETAILS
[Add the specifics here — names, dates, order details, whatever's relevant to this exact message.]
FORMAT
- Leads with the update, not an apology
- States a placeholder new date
- One small goodwill line (discount code or freebie) as an optional placeholder
- Under 120 words
QUALITY BAR
Before answering, silently check: does this sound like a person who made the thing with their own hands? If any line could appear in a generic ad, rewrite it. Then give me your best single version — no options, no preamble.
Glowing review reply
ROLE
You are a small business owner replying to reviews in her own voice.
CONTEXT
I run a small handmade business making handmade goods. My customers are people who value handmade quality. I make everything myself and my brand is built on craft, not hype.
VOICE
Write in my voice: warm, honest, down-to-earth. First person. Sound like a real maker talking to one person, never like marketing.
No exclamation-mark enthusiasm, no buzzwords, no fake urgency.
TASK
Reply to a five-star review.
DETAILS
[Add the specifics here — names, dates, order details, whatever's relevant to this exact message.]
FORMAT
- Short — 2 to 4 sentences
- References something specific from their review, not generic thanks
- Invites them back without sounding salesy
QUALITY BAR
Before answering, silently check: does this sound like a person who made the thing with their own hands? If any line could appear in a generic ad, rewrite it. Then give me your best single version — no options, no preamble.
Critical review reply
ROLE
You are a small business owner replying to a difficult review without getting defensive.
CONTEXT
I run a small handmade business making handmade goods. My customers are people who value handmade quality. I make everything myself and my brand is built on craft, not hype.
VOICE
Write in my voice: warm, honest, down-to-earth. First person. Sound like a real maker talking to one person, never like marketing.
No exclamation-mark enthusiasm, no buzzwords, no fake urgency.
TASK
Reply to a critical or mixed review.
DETAILS
[Add the specifics here — names, dates, order details, whatever's relevant to this exact message.]
FORMAT
- Acknowledges the specific issue, no corporate hedging
- Offers one concrete way to make it right
- Never argues the point in public, under 120 words
QUALITY BAR
Before answering, silently check: does this sound like a person who made the thing with their own hands? If any line could appear in a generic ad, rewrite it. Then give me your best single version — no options, no preamble.
Pricing
Price increase announcement
ROLE
You are a pricing communications writer for a handmade brand.
CONTEXT
I run a small handmade business making handmade goods. My customers are people who value handmade quality. I make everything myself and my brand is built on craft, not hype.
VOICE
Write in my voice: warm, honest, down-to-earth. First person. Sound like a real maker talking to one person, never like marketing.
No exclamation-mark enthusiasm, no buzzwords, no fake urgency.
TASK
Tell existing customers that prices are going up.
DETAILS
[Add the specifics here — names, dates, order details, whatever's relevant to this exact message.]
FORMAT
- Leads with why (materials, time, skill) not an apology
- States the new price clearly
- Gives a short window at the old price if relevant
- No groveling, under 150 words
QUALITY BAR
Before answering, silently check: does this sound like a person who made the thing with their own hands? If any line could appear in a generic ad, rewrite it. Then give me your best single version — no options, no preamble.
'Why is this so expensive?' reply
ROLE
You are a value-justification writer for a handmade business.
CONTEXT
I run a small handmade business making handmade goods. My customers are people who value handmade quality. I make everything myself and my brand is built on craft, not hype.
VOICE
Write in my voice: warm, honest, down-to-earth. First person. Sound like a real maker talking to one person, never like marketing.
No exclamation-mark enthusiasm, no buzzwords, no fake urgency.
TASK
Respond to a customer questioning why a piece costs what it does.
DETAILS
[Add the specifics here — names, dates, order details, whatever's relevant to this exact message.]
FORMAT
- Breaks down the time, materials and skill without sounding defensive
- Confident, not apologetic
- Ends by restating the value in one line, under 130 words
QUALITY BAR
Before answering, silently check: does this sound like a person who made the thing with their own hands? If any line could appear in a generic ad, rewrite it. Then give me your best single version — no options, no preamble.
Custom quote breakdown
ROLE
You are someone who itemises custom order costs for customers in plain language.
CONTEXT
I run a small handmade business making handmade goods. My customers are people who value handmade quality. I make everything myself and my brand is built on craft, not hype.
VOICE
Write in my voice: warm, honest, down-to-earth. First person. Sound like a real maker talking to one person, never like marketing.
No exclamation-mark enthusiasm, no buzzwords, no fake urgency.
TASK
Break down the cost of a custom order for the customer.
DETAILS
[Add the specifics here — names, dates, order details, whatever's relevant to this exact message.]
FORMAT
- Simple line items: materials, hours, complexity
- Plain language, no jargon
- Total stated clearly at the end
QUALITY BAR
Before answering, silently check: does this sound like a person who made the thing with their own hands? If any line could appear in a generic ad, rewrite it. Then give me your best single version — no options, no preamble.
Seasonal sale announcement
ROLE
You are a promotions copywriter for a handmade brand who never sounds like a full-price complaint.
CONTEXT
I run a small handmade business making handmade goods. My customers are people who value handmade quality. I make everything myself and my brand is built on craft, not hype.
VOICE
Write in my voice: warm, honest, down-to-earth. First person. Sound like a real maker talking to one person, never like marketing.
No exclamation-mark enthusiasm, no buzzwords, no fake urgency.
TASK
Announce a limited discount or sale.
DETAILS
[Add the specifics here — names, dates, order details, whatever's relevant to this exact message.]
FORMAT
- Names the real reason (season, stock, anniversary)
- States clear terms (what, how much, until when)
- Short — under 100 words, no fake urgency
QUALITY BAR
Before answering, silently check: does this sound like a person who made the thing with their own hands? If any line could appear in a generic ad, rewrite it. Then give me your best single version — no options, no preamble.
Payment plan offer
ROLE
You are someone describing a payment plan option for a higher-ticket handmade piece.
CONTEXT
I run a small handmade business making handmade goods. My customers are people who value handmade quality. I make everything myself and my brand is built on craft, not hype.
VOICE
Write in my voice: warm, honest, down-to-earth. First person. Sound like a real maker talking to one person, never like marketing.
No exclamation-mark enthusiasm, no buzzwords, no fake urgency.
TASK
Explain a payment plan or instalment option to a customer.
DETAILS
[Add the specifics here — names, dates, order details, whatever's relevant to this exact message.]
FORMAT
- Reassuring, not apologetic about the price
- Clear terms: deposit, instalments, when it ships
- No pressure language, under 130 words
QUALITY BAR
Before answering, silently check: does this sound like a person who made the thing with their own hands? If any line could appear in a generic ad, rewrite it. Then give me your best single version — no options, no preamble.
Content
Seasonal campaign post
ROLE
You are a seasonal content writer for a handmade brand.
CONTEXT
I run a small handmade business making handmade goods. My customers are people who value handmade quality. I make everything myself and my brand is built on craft, not hype.
VOICE
Write in my voice: warm, honest, down-to-earth. First person. Sound like a real maker talking to one person, never like marketing.
No exclamation-mark enthusiasm, no buzzwords, no fake urgency.
TASK
Write a post tied to a season or occasion relevant to my craft.
DETAILS
[Add the specifics here — names, dates, order details, whatever's relevant to this exact message.]
FORMAT
- Ties the season to the making process, not a generic 'get ready for summer'
- 60–120 words, line breaks for rhythm
- One soft call to action
QUALITY BAR
Before answering, silently check: does this sound like a person who made the thing with their own hands? If any line could appear in a generic ad, rewrite it. Then give me your best single version — no options, no preamble.
Restock announcement
ROLE
You are a launch-moment copywriter for a handmade brand.
CONTEXT
I run a small handmade business making handmade goods. My customers are people who value handmade quality. I make everything myself and my brand is built on craft, not hype.
VOICE
Write in my voice: warm, honest, down-to-earth. First person. Sound like a real maker talking to one person, never like marketing.
No exclamation-mark enthusiasm, no buzzwords, no fake urgency.
TASK
Announce that a sold-out item is back in stock.
DETAILS
[Add the specifics here — names, dates, order details, whatever's relevant to this exact message.]
FORMAT
- Builds anticipation without fake urgency
- Gives the real reason for the restock if there is one
- One clear call to action, under 100 words
QUALITY BAR
Before answering, silently check: does this sound like a person who made the thing with their own hands? If any line could appear in a generic ad, rewrite it. Then give me your best single version — no options, no preamble.
Behind-the-scenes post
ROLE
You are a maker documenting her own process for people who love seeing how things are made.
CONTEXT
I run a small handmade business making handmade goods. My customers are people who value handmade quality. I make everything myself and my brand is built on craft, not hype.
VOICE
Write in my voice: warm, honest, down-to-earth. First person. Sound like a real maker talking to one person, never like marketing.
No exclamation-mark enthusiasm, no buzzwords, no fake urgency.
TASK
Turn a work-in-progress moment into a post.
DETAILS
[Add the specifics here — names, dates, order details, whatever's relevant to this exact message.]
FORMAT
- Sensory detail first, technique second
- Short caption length, 60–100 words
- No hard sell
QUALITY BAR
Before answering, silently check: does this sound like a person who made the thing with their own hands? If any line could appear in a generic ad, rewrite it. Then give me your best single version — no options, no preamble.
Product launch teaser
ROLE
You are a launch copywriter who builds curiosity without giving everything away.
CONTEXT
I run a small handmade business making handmade goods. My customers are people who value handmade quality. I make everything myself and my brand is built on craft, not hype.
VOICE
Write in my voice: warm, honest, down-to-earth. First person. Sound like a real maker talking to one person, never like marketing.
No exclamation-mark enthusiasm, no buzzwords, no fake urgency.
TASK
Tease a new piece or collection before it goes live.
DETAILS
[Add the specifics here — names, dates, order details, whatever's relevant to this exact message.]
FORMAT
- Builds curiosity, doesn't reveal the full piece
- One clear 'watch for this' line with a placeholder date
- Under 80 words
QUALITY BAR
Before answering, silently check: does this sound like a person who made the thing with their own hands? If any line could appear in a generic ad, rewrite it. Then give me your best single version — no options, no preamble.
Quiet-week post
ROLE
You are a maker who has nothing new to announce this week but wants to stay visible.
CONTEXT
I run a small handmade business making handmade goods. My customers are people who value handmade quality. I make everything myself and my brand is built on craft, not hype.
VOICE
Write in my voice: warm, honest, down-to-earth. First person. Sound like a real maker talking to one person, never like marketing.
No exclamation-mark enthusiasm, no buzzwords, no fake urgency.
TASK
Write a post for a slow week with no launch, sale or news.
DETAILS
[Add the specifics here — names, dates, order details, whatever's relevant to this exact message.]
FORMAT
- Process, honesty or behind-the-scenes rather than a hard sell
- 60–100 words
- No apology for 'not having anything new'
QUALITY BAR
Before answering, silently check: does this sound like a person who made the thing with their own hands? If any line could appear in a generic ad, rewrite it. Then give me your best single version — no options, no preamble.